Return & Refund Policy
At United Luxury, customer satisfaction is important to us. This policy explains how returns, exchanges, and refunds are handled, in line with the commitments presented on our website.
Key points: 30-day return or exchange window (from delivery). Shipping issues (including confirmed customs seizure or transit damage) may qualify for replacement or refund. Refund decisions and processing are completed within 1–3 business days once confirmed or received and inspected.
1. 30-Day Return or Exchange Window
Customers may request a return or exchange within 30 days of delivery, based on the shipment tracking confirmation.
This policy is designed to ensure customers can shop with confidence while maintaining a clear and fair process for all parties.
2. Full Refund Eligibility
A full refund may be issued in the following situations:
The item received is incorrect or does not match the confirmed order
The watch arrives non-functional (DOA) and the issue is verified
The shipment is confirmed lost or seized by customs and delivery cannot be completed
Refunds are processed using the original payment method.
3. Exchange or Replacement Options
In cases where a refund is not required or preferred, customers may choose a replacement or exchange, including situations involving:
Minor functional or cosmetic issues identified after delivery
Transit-related damage verified through photos or video
Available solutions will be discussed with the customer before proceeding.
4. Return Authorization Process
To ensure proper handling, all returns and exchanges require prior authorization.
Customers should contact our support team and provide:
Order number
Description of the issue
Item(s) and quantity involved
Returns sent without authorization may experience delays or be declined.
5. Shipping Issues & Responsibilities
If an issue occurs due to our error, including incorrect items, verified defects, customs seizure, or confirmed transit damage, United Luxury will arrange replacement or refund solutions.
Customers may be asked to provide supporting evidence (such as photos or video) to help us process the request efficiently.
We recommend using trackable shipping methods for any authorized returns.
For damaged-on-arrival cases, sending clear photos and a short unedited video can speed up verification.
6. Refund Processing Time
Once the issue is confirmed or the returned item is received and inspected:
Refund or replacement decisions are made within 1–3 business days
Approved refunds are processed within 1–3 business days using the original payment method
Additional time may be required for banks or payment providers to reflect the funds
7. Condition Review
Returned items are reviewed upon receipt. Refunds are issued when items are returned in reasonable condition, unless the return is related to a verified defect, damage during transit, or customs-related issue.
8. Customer Protection & Payment Disputes
United Luxury is committed to resolving all return and refund matters transparently and in good faith.
If we fail to follow or honor this policy, customers may dispute the transaction through PayPal or their bank in accordance with the payment provider’s protection rules.
9. Contact & Support
For all return, exchange, or refund requests, please contact our after-sales support team through the official contact information listed on this website.
WhatsApp: +13044153166
After-Sales Support Email: hello.unitedluxuryshop@gmail.com
This policy is provided for transparency and customer protection. If you have questions about eligibility, authorization, or documentation requirements, please contact support using the official details above.